{"id":22702,"date":"2024-04-12T08:29:52","date_gmt":"2024-04-12T12:29:52","guid":{"rendered":"https:\/\/medicarereport.org\/?p=22702"},"modified":"2024-04-12T08:29:52","modified_gmt":"2024-04-12T12:29:52","slug":"insurers-fall-short-on-digital-experience-3-things-to-know","status":"publish","type":"post","link":"https:\/\/medicarereport.org\/?p=22702","title":{"rendered":"Insurers fall short on digital experience: 3 things to know"},"content":{"rendered":"\n<p>(By Rylee Wilson for <em>Becker&#8217;s Hospital Review<\/em>)<\/p>\n\n\n\n<p>Health insurance lags behind other industries when it comes to customers&#8217; experiences with digital platforms, according to a report from J.D. Power.<\/p>\n\n\n\n<p>Around a third of insurers&#8217; apps and websites failed on basic functions as defined by J.D. Power, including digital functionality, organization and visual appeal.  Continue reading <a href=\"https:\/\/www.beckerspayer.com\/payer\/insurers-fall-short-on-digital-experience-3-things-to-know.html\" data-type=\"link\" data-id=\"https:\/\/www.beckerspayer.com\/payer\/insurers-fall-short-on-digital-experience-3-things-to-know.html\">here&#8230;<\/a><\/p>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"100\" class=\"wp-image-17865\" style=\"width: 150px;\" src=\"https:\/\/medicarereport.org\/wp-content\/uploads\/2021\/03\/iStock-1191287538senior-scam-elder-fraud-theft-dishonest-shock.jpg\" alt=\"\" srcset=\"https:\/\/medicarereport.org\/wp-content\/uploads\/2021\/03\/iStock-1191287538senior-scam-elder-fraud-theft-dishonest-shock.jpg 1254w, https:\/\/medicarereport.org\/wp-content\/uploads\/2021\/03\/iStock-1191287538senior-scam-elder-fraud-theft-dishonest-shock-300x200.jpg 300w, https:\/\/medicarereport.org\/wp-content\/uploads\/2021\/03\/iStock-1191287538senior-scam-elder-fraud-theft-dishonest-shock-768x512.jpg 768w, https:\/\/medicarereport.org\/wp-content\/uploads\/2021\/03\/iStock-1191287538senior-scam-elder-fraud-theft-dishonest-shock-1024x683.jpg 1024w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>Notice:<\/strong>&nbsp;The link provided above connects readers to the full content of the posted article. The URL (internet address) for this link is valid on the posted date; medicarereport.org cannot guarantee the duration of the link\u2019s validity. Also, the opinions expressed in these postings are the viewpoints of the original source and are not explicitly endorsed by AMAC, Inc.; the AMAC Foundation, Inc.; or medicarereport.org.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(By Rylee Wilson for Becker&#8217;s Hospital Review) Health insurance lags behind other industries when it comes to customers&#8217; experiences with<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1248,42,200],"tags":[1250,1249,120,503],"class_list":["post-22702","post","type-post","status-publish","format-standard","hentry","category-digital-technology","category-employer-healthcare","category-health-insurance","tag-apps-and-websites","tag-digital-technology","tag-employer-health-insurance","tag-health-insurance-companies"],"_links":{"self":[{"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/posts\/22702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/medicarereport.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=22702"}],"version-history":[{"count":1,"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/posts\/22702\/revisions"}],"predecessor-version":[{"id":22703,"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/posts\/22702\/revisions\/22703"}],"wp:attachment":[{"href":"https:\/\/medicarereport.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=22702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medicarereport.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=22702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medicarereport.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=22702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}