{"id":24414,"date":"2025-05-22T08:13:54","date_gmt":"2025-05-22T12:13:54","guid":{"rendered":"https:\/\/medicarereport.org\/?p=24414"},"modified":"2025-05-22T08:13:56","modified_gmt":"2025-05-22T12:13:56","slug":"call-centers-replaced-many-doctors-receptionists-now-ai-is-coming-for-call-centers","status":"publish","type":"post","link":"https:\/\/medicarereport.org\/?p=24414","title":{"rendered":"Call Centers Replaced Many Doctors\u2019 Receptionists. Now, AI Is Coming for Call Centers."},"content":{"rendered":"\n

(By Darius Tahir for KFF Health News)<\/p>\n\n\n\n

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.<\/p>\n\n\n\n

\u201cThat\u2019s not part of the job of our employees or our tech supports,\u201d said Ruth Elio, an occupational nurse who supervised the center\u2019s workers when she spoke with KFF Health News last year. \u201cStill, they\u2019re doing that because it is important.\u201d Continue reading here…<\/a><\/p>\n\n\n\n

Kaiser Health News is a nonprofit national health polity news service that is part of the nonpartisan Henry J. Kaiser Family Foundation<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Notice:<\/strong>\u00a0The link provided above connects readers to the full content of the posted article. The URL (internet address) for this link is valid on the posted date; medicarereport.org cannot guarantee the duration of the link\u2019s validity. Also, the opinions expressed in these postings are the viewpoints of the original source and are not explicitly endorsed by AMAC, Inc.; the AMAC Foundation, Inc.; or medicarereport.org.<\/p>\n","protected":false},"excerpt":{"rendered":"

(By Darius Tahir for KFF Health News) At one call center in the Philippines, workers help Americans with diabetes or<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,17,21,20],"tags":[1487,930,385,238],"class_list":["post-24414","post","type-post","status-publish","format-standard","hentry","category-artificial-intelligence","category-emerging-health-issues","category-health-care-finance","category-health-care-redesign","tag-ai-chatbots","tag-emerging-healthcare","tag-healthcare-costs","tag-healthcare-finance"],"_links":{"self":[{"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/posts\/24414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/medicarereport.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=24414"}],"version-history":[{"count":1,"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/posts\/24414\/revisions"}],"predecessor-version":[{"id":24415,"href":"https:\/\/medicarereport.org\/index.php?rest_route=\/wp\/v2\/posts\/24414\/revisions\/24415"}],"wp:attachment":[{"href":"https:\/\/medicarereport.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=24414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/medicarereport.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=24414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/medicarereport.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=24414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}