Affordable Care Act (ACA)CMS

Claims Denials and Appeals in ACA Marketplace Plans in 2021

(By Karen Pollitz, Justin Lo, Rayna Wallace, and Salem Mengistu for Kaiser Family Foundation Published: Feb 09, 2023)

In this brief, we analyze transparency data released by the Centers for Medicare and Medicaid Services (CMS) on claims denials and appeals for non-group qualified health plans (QHPs) offered on HealthCare.gov. Data were reported by insurers for the 2021 plan year and posted in a public use file in October 2022. We find that, across HealthCare.gov insurers with complete data, nearly 17% of in-network claims were denied in 2021. Insurer denial rates varied widely around this average, ranging from 2% to 49%. Continue reading here…

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