CMS official: Call centers will be less important in future Medicare Advantage star ratings

(By Rylee Wilson for Becker’s Hospital Review)

CMS will give less weight to call center metrics in future Medicare Advantage star ratings, according to a top CMS official.

Speaking at the Milken Institute Future of Health Summit on Nov. 13, Meena Seshamani, MD, PhD, a deputy CMS administrator and director of the Center for Medicare, said the agency will weight call centers Continue reading here…

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