KFF Health Tracking Poll: Public Use and Trust in Health Care Apps and Websites

(Authors: Grace Sparks, Julian Montalvo III, Alex Montero, Mardet Mulugeta, Ashley Kirzinger, Lunna Lopes, and Liz Hamel for The Kaiser Family Foundation Published: Oct 24, 2025)

There is widespread use of health care apps or websites to manage individuals’ health care with about three in four adults in the U.S. saying they have used a health care app or website in the past year, including majorities of adults regardless of income, education, race and ethnicity, and where they live. The most common use of these health care apps includes getting test and lab results, making appointments, and managing prescriptions or medications. This includes health care apps managed by a health provider like MyChart or other online patient portals for doctors, hospitals, or insurance companies, but does not include personal fitness or wellness apps used to track health and wellbeing. Continue reading here…

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